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Once partners submit an issue, Microsoft's Response Management Team will respond within one business day with a brief update and will work to resolve the issue. A final response or status update will be provided within the next three business days. Although not all issues are resolvable, we are able to address most to the satisfaction of our customers and partners.
The tool can also be used to provide feedback that requires no response. These comments will be immediately directed to the appropriate contact at Microsoft to help improve future programs, policies, and products.
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The RmtP system offers a secure, confidential escalation process that complements primary response channels such as Telephone-based Pre-sales Technical Support and other phone-based care systems. If these channels fail to offer satisfactory results or cannot resolve an issue, partners can turn to the RMtP tool to submit issues on behalf of your company or your customers.
Examples of Issues to Submit to the RMtP Tool:
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Product issue: Indicate feedback on product functionality that negatively impacts productivity, or suggest new product features.
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Licensing: Report issues with Microsoft's current licensing policies and practices.
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Sales and marketing: Express concerns about a particular sales or marketing campaign.
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Account management: Share concerns about your account management team.
Issues to Resolve with Other Methods
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Programs. If you have a question about the Microsoft Partner Program, please contact Program Support.
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Website access. If you are having a problem accessing any of the Microsoft Partners
website, please contact Site Support.
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Technical and competitive support. If you have any pre-sales or competitive questions,
please contact Telephone Pre-sales Technical Support. And use other technical support offerings for deployment/ongoing technical support issues.
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