Great software is of little use unless people know how to use it. That's the purpose behind User Assistance & Education at Microsoft. This team empowers our customers by letting them know how to get the most out of Microsoft products and services.

User Assistance & Education consists of technical writers, editors, programmer writers, and other positions responsible for creating technical documentation. They combine their technical expertise with precise writing skills to enhance users' understanding of and enthusiasm for Microsoft products. Each Microsoft product is aligned with a User Assistance & Education group, which develops needed assistance documents, from books to online sites. Audiences can vary from end users to system administrators and developers.

Creating innovative software is only the first step. User Assistance & Education provides the tools people need to employ life-enriching technology.