Microsoft is committed to enabling our customers to maximize the usefulness of our products, from assisting technical customers with product migration and builds to installing new servers and cutting-edge technologies. Our product support teams are structured by product category, so that every customer has access to highly focused assistance and expertise.

Those who work in the product support organization are passionate about technology and helping others. Typically working by phone and e-mail, they must be highly observant and skilled in detection in order to resolve issues. This requires empathy, outstanding logic skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.

Product support offers many opportunities for specialization and advancement, and these professionals receive world-class training in order to stay on top of emerging technologies. Team members have the freedom to pursue the types of products that interest them most or pursue training in new products at any time to expand their skills and advance their careers.